The formation of quality capability in the pharmaceutical industry a multiple case studies in Iran

Document Type : Research Article (Original Article)

Authors

1 Assistant Professor, Faculty of Management and Accounting, Allameh Tabataba'i University, Tehran, Iran.

2 PhD candidate, Faculty of Management and Accounting, Allameh Tabataba'i University, Tehran, Iran.

3 Associate Professor, Faculty of Management and Accounting, Allameh Tabataba’i University, Tehran, Iran.

4 Professor, Faculty of Management and Accounting, Allameh Tabataba’i University, Tehran, Iran.

Abstract

Operational capabilities create competitive advantages in organizations. So, it's important to know how to create these capabilities in organizations. This paper examines aspects and results of quality capability as one of the main operations capabilities of the pharmaceutical companies in Iran and how it is formed. By conducting a multiple case studies in three pharmaceutical companies in Iran and analyzing it, the findings of this research indicate that there are four main factors in creating quality in such companies. The first and most basic factor is the internal resources of company especially those that have the characteristics of the theory of resource-based-view (RBV). The second factor is the factors associated with the operations management that have influenced the formation of quality, the next factor is the impact of international cooperation on the creation of quality capability in pharmaceutical companies, and ultimately the organization's environment has been considered as an external factor contributing to the creation of quality capability. The results of this study were compared with the findings of previous studies in the literature review, which resulted in the validity of these findings based on previous theories

Keywords

Journal of Improvement Management
Volume 13, Issue 2 - Serial Number 44
September 2019
Pages 31-60

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