The Designing of Model of Influence Factors in Organizational Citizenship Behaviorand the Role of it in Employees’ Performance

Document Type : Research Article (Original Article)

Authors

1 Assistant Professor, Faculty of Economics and Social Sciences, Shahid Chamran University of Ahvaz, Ahvaz, Iran.

2 Msc in Business Management, Faculty of Economics and Social Sciences, Shahid Chamran University of Ahvaz, Ahvaz, Iran.

3 Assistant Professor, Faculty of Human Sciences, Islamic Azad University Sanandaj Branch, Sanandaj, Iran.

Abstract

This study has been implemented to investigate the effect of context factors on the organizational citizenship behavior and employees’ performance. To this aim a questionnaire for measuring these variables has been designed and by being sure about validity and reliability of the measuring instrument by confirmation and exploration factor analysis has been distributed among a sample including 325 bank employees. The research methodology of this study is descriptive-correlational and in a clear manner based on the structural equations’ model. The obtained result of the research model indicated that the context factors can affect the citizenship behavior and the employees’ behavior of these banks according to the path analysis model presented. Also, among the context factors individual factors have more determining effect of the organizational citizenship behavior than other factors. At the end, in order to achieve better performance through settling the organizational citizenship behavior some suggestions have been presented.

Keywords

Journal of Improvement Management
Volume 7, Issue 3 - Serial Number 21
October 2013
Pages 107-123

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History

  • Receive Date: 05 February 2017
  • Revise Date: 25 November 2021
  • Accept Date: 05 February 2017

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