1
Assistant Professor, Faculty of Management and Industrial Engineering, Malek Ashtar University of Technology, Tehran, Iran.
2
Professor, Faculty of Industrial Engineering, Iran University of Science and Technology, Tehran, Iran.
3
MSc in Business Administration, Faculty of Management and Industrial Engineering, Malek Ashtar University of Technology, Tehran, Iran.
Abstract
The Ministry of Commerce as the organization in charge of commerce section over the country, from the establishment until now, due to the economical, political, and social conditions, has encountered numerous changes in organizational structure, human resource development, research-based institutionalization and decision-making, administrative processes improvement. This article with the purpose of change management, tries to extract the critical success factors of the Ministry of Commerce staff through Fuzzy Delphi method for the first time and develops the balanced score card and finally tests the interplay of aspects by means of fit test. This framework includes four perspectives of "enhancing commercial processes", "staff beneficiaries", "staff processes", and "staff human resources and covers 56 critical success factors of the Ministry of Commerce staff. In addition, according to the involvement of mission strategy and responsibilities of the Ministry of Commerce staff departments in developing the framework, it can be used to evaluate the degree of meeting the vision goals and the development programs of the Ministry of Commerce.
Ebnerasoul,S. A. , Ghazanfari,M. and Shabany,M. (2011). Developing a Framework for Balanced Score Card Performance Measurement: A Case study of the Ministry of Commerce Staff. Journal of Improvement Management, 5(2), 101-119.
MLA
Ebnerasoul,S. A. , , Ghazanfari,M. , and Shabany,M. . "Developing a Framework for Balanced Score Card Performance Measurement: A Case study of the Ministry of Commerce Staff", Journal of Improvement Management, 5, 2, 2011, 101-119.
HARVARD
Ebnerasoul S. A., Ghazanfari M., Shabany M. (2011). 'Developing a Framework for Balanced Score Card Performance Measurement: A Case study of the Ministry of Commerce Staff', Journal of Improvement Management, 5(2), pp. 101-119.
CHICAGO
S. A. Ebnerasoul, M. Ghazanfari and M. Shabany, "Developing a Framework for Balanced Score Card Performance Measurement: A Case study of the Ministry of Commerce Staff," Journal of Improvement Management, 5 2 (2011): 101-119,
VANCOUVER
Ebnerasoul S. A., Ghazanfari M., Shabany M. Developing a Framework for Balanced Score Card Performance Measurement: A Case study of the Ministry of Commerce Staff. JMI, 2011; 5(2): 101-119.
