Defence Industries Training and Research InstituteJournal of Improvement Management2251-89919120150321How Strategic Issues Emerge in Organizution’s Key Decision Makers’ AgendaHow Strategic Issues Emerge in Organizution’s Key Decision Makers’ Agenda53042866FABahareh AbedinPhD candidate of Strategic Management, Faculty of Management and Accounting, Shahid Beheshti University, Tehran, Iran.Asadollah KordnaeijAssociate Professor, Faculty of Management and Economics, Tarbiat Modares University, Tehran, Iran.Hasan Danaee FardProfessor, Faculty of Management and Economics, Tarbiat Modares University, Tehran, Iran.Seyyed Hamid Khodadad HosseiniProfessor, Faculty of Management and Economics, Tarbiat Modares University, Tehran, Iran.Journal Article20170205<span>This research is conducted in response to this question that why only some particular issues are taken into consideration in organizations, or what process makes senior managers to look at cases around them as strategic ones. In other words, in this article, authors made effort to explore the process of emergence of strategic issues on the agenda of the organization. In order to design this model, in-depth interviews have taken place with experts in banking industry. In addition, qualitative data analysis and designing conceptual model have been done based on Grounded Theory foundations. Results from qualitative data analysis show that how potentially important issues will be received the meaning of strategic for senior executives, and how they enter to the strategic agenda of organization.</span><span>This research is conducted in response to this question that why only some particular issues are taken into consideration in organizations, or what process makes senior managers to look at cases around them as strategic ones. In other words, in this article, authors made effort to explore the process of emergence of strategic issues on the agenda of the organization. In order to design this model, in-depth interviews have taken place with experts in banking industry. In addition, qualitative data analysis and designing conceptual model have been done based on Grounded Theory foundations. Results from qualitative data analysis show that how potentially important issues will be received the meaning of strategic for senior executives, and how they enter to the strategic agenda of organization.</span>https://www.behboodmodiriat.ir/article_42866_e8eb520d8c8554178040e9594a8326c5.pdfDefence Industries Training and Research InstituteJournal of Improvement Management2251-89919120150321Designing a Model for Measurement and Improvement of Customer Satisfaction in Organizations with Complex Products and High TechnologyDesigning a Model for Measurement and Improvement of Customer Satisfaction in Organizations with Complex Products and High Technology315642867FAGholam Reza TavakoliAssistant Professor, Faculty of Management and Industrial Engineering, Malek Ashtar University of Technology, Tehran, Iran.Majid FeyzarefiMSc in Systems and Productivity Management, Faculty of Management and Industrial Engineering, Malek Ashtar University of Technology, Tehran, Iran.0000-0001-9110-7193Omid HeidariMSc in Business Administration.Journal Article20170205In the current dynamic business environment, customer satisfaction (CS) is the primary and most important factor in the survival and growth of any organization from industry, academia or R&D institutions. By measuring customer satisfaction, organizations are able to get an indication of how successful they actually are in providing products to the market. The purpose of this study is to challenge with conventional and superficial view in terms of customer satisfaction measurement and to give a theoretical framework so that management of customer satisfaction is deepened for complex products with high technology. The present study is a mix research using extensive literature review, Delphi Method, polling the opinions of experts as well as using quantitative methods such as surveying. Our study showed that conventional opinion polling (using questionnaire) cannot be considered efficient for managing customer satisfaction. We propose a 3-steps approach: Initial step (questionnaire), middle step (expert panels) and the final step (site/field visits). These steps are complementary.
The main message in this paper is to focus on essential mechanism of customer active participation in improving quality of product and service instead of extremely focusing on the customer satisfaction index for measurement and improvement of customer satisfaction in organizations with complex products and high technology.In the current dynamic business environment, customer satisfaction (CS) is the primary and most important factor in the survival and growth of any organization from industry, academia or R&D institutions. By measuring customer satisfaction, organizations are able to get an indication of how successful they actually are in providing products to the market. The purpose of this study is to challenge with conventional and superficial view in terms of customer satisfaction measurement and to give a theoretical framework so that management of customer satisfaction is deepened for complex products with high technology. The present study is a mix research using extensive literature review, Delphi Method, polling the opinions of experts as well as using quantitative methods such as surveying. Our study showed that conventional opinion polling (using questionnaire) cannot be considered efficient for managing customer satisfaction. We propose a 3-steps approach: Initial step (questionnaire), middle step (expert panels) and the final step (site/field visits). These steps are complementary.
The main message in this paper is to focus on essential mechanism of customer active participation in improving quality of product and service instead of extremely focusing on the customer satisfaction index for measurement and improvement of customer satisfaction in organizations with complex products and high technology.https://www.behboodmodiriat.ir/article_42867_1dda2d1c99149fa93f1d295c42a83a24.pdfDefence Industries Training and Research InstituteJournal of Improvement Management2251-89919120150321Developing a Model to Select an Appropriate Method for Technology Transfer (Case Study: Manufacturing and Application Technology of Nano Equipment in Iran)Developing a Model to Select an Appropriate Method for Technology Transfer (Case Study: Manufacturing and Application Technology of Nano Equipment in Iran)577842868FAAli Asghar TofighAssociate Professor, Faculty of Industrial Management, Amirkabir University of Technology, Tehran, Iran.Saeedeh ShokouhiMSc in Technology and Innovation Management, Faculty of Industrial Management, Amirkabir University of Technology, Tehran, Iran.Journal Article20170205<span>Keeping pace with technological changes in the international arena for developing countries such as Iran needs to increase domestic capacity in the area of new technologies. However, the need for easy access because of the short lifetime of these technologies has made the need for supplementary methods for internal research and development such as technology transfer obvious, but under sanction, technology transfer takes a novel form. This paper presents a model for selecting the appropriate method to facilitate nanotechnology transfer process and its case study focuses on the nanotechnology equipment as the main infrastructure of nanotechnology development. The research methodology is based on both qualitative and quantitative approaches. In the qualitative section, in-depth interviews and semi-structured questionnaires methods have been used to extract the factors affecting technology transfer, and by using data mining techniques such as factor analysis and hierarchical clustering, a model has been developed to select the appropriate method of technology transfer. Finally, to assess the validity of the model, in a case study focusing on nano equipment and AHP technique, joint research and development has been selected as the most appropriate method of technology transfer.</span><span>Keeping pace with technological changes in the international arena for developing countries such as Iran needs to increase domestic capacity in the area of new technologies. However, the need for easy access because of the short lifetime of these technologies has made the need for supplementary methods for internal research and development such as technology transfer obvious, but under sanction, technology transfer takes a novel form. This paper presents a model for selecting the appropriate method to facilitate nanotechnology transfer process and its case study focuses on the nanotechnology equipment as the main infrastructure of nanotechnology development. The research methodology is based on both qualitative and quantitative approaches. In the qualitative section, in-depth interviews and semi-structured questionnaires methods have been used to extract the factors affecting technology transfer, and by using data mining techniques such as factor analysis and hierarchical clustering, a model has been developed to select the appropriate method of technology transfer. Finally, to assess the validity of the model, in a case study focusing on nano equipment and AHP technique, joint research and development has been selected as the most appropriate method of technology transfer.</span>https://www.behboodmodiriat.ir/article_42868_50213a25ad1a4db13834a3e29b0aaacc.pdfDefence Industries Training and Research InstituteJournal of Improvement Management2251-89919120150321Thought about Human Side of Brand: Considering the Effect of Employer Brand on Human Capital SatisfactionThought about Human Side of Brand: Considering the Effect of Employer Brand on Human Capital Satisfaction799442869FATahmores HasangholiporAssociate Professor, Faculty of Management, University of Tehran, Tehran, Iran.Aziz Mohammad Malayeri NoorijaniPhD candidate of Human Resource Management, Faculty of Management, University of Tehran, Tehran, Iran.Jabbar BabashahiAssistant Professor, Faculty of Management and Accounting, College of Farabi, University of Tehran, Qom, Iran.Faraz Sadegh VaziriAssistant Professor, Faculty of Management, Kharazmi University, Tehran, Iran.Journal Article13951117<span> In competitive labor markets, the challenge for organizations is to differentiate themselves in order to successfully attract and retain the best staff. Building distinctive employer brand can help an organization gain competitive advantage by attracting and retaining the best talent from labor markets. Accordingly, the aim of this study is to explore the role of the employer brand personality in influencing human capital satisfaction. Data was gathered through questionnaires and structural equation modeling was used to test research model. The research finding indicated that promotion and management of employer brand pave the way for promoting satisfaction of human capital, so that five dimensions of employer brand such as responsibility, activity, emotionality, aggressiveness and simplicity have an impact on human capital satisfaction, another finding is that bravery dimension had the major impact on human resource satisfaction.</span><span> In competitive labor markets, the challenge for organizations is to differentiate themselves in order to successfully attract and retain the best staff. Building distinctive employer brand can help an organization gain competitive advantage by attracting and retaining the best talent from labor markets. Accordingly, the aim of this study is to explore the role of the employer brand personality in influencing human capital satisfaction. Data was gathered through questionnaires and structural equation modeling was used to test research model. The research finding indicated that promotion and management of employer brand pave the way for promoting satisfaction of human capital, so that five dimensions of employer brand such as responsibility, activity, emotionality, aggressiveness and simplicity have an impact on human capital satisfaction, another finding is that bravery dimension had the major impact on human resource satisfaction.</span>https://www.behboodmodiriat.ir/article_42869_5318db23d537c44ea7bf696d9eb5e5ca.pdfDefence Industries Training and Research InstituteJournal of Improvement Management2251-89919120150321The Effect of Open Innovation and Technical Turbulence on Innovation Performance in Order to Achieve Competitive Advantage in Knowledge Intensive CompaniesThe Effect of Open Innovation and Technical Turbulence on Innovation Performance in Order to Achieve Competitive Advantage in Knowledge Intensive Companies9511442870FASeyyed Mohammad Javad SadrMSc student of Executive Management, Faculty of Administrative Sciences and Economics, University of Isfahan, Isfahan, Iran.Reza AnsariAssistant Professor, Faculty of Administrative Sciences and Economics, University of Isfahan, Isfahan, Iran.Journal Article13951117<span>Researchers have identified open innovation as two dimensions, inbound open innovation and outbound open innovation. This study explores the direct effects of these two dimensions on firm innovation performance and further examines the moderation effect of technological turbulence on the relationship between both types of open innovation and firm innovation performance. Survey results of 60 Iranian knowledge intensive companies, located in Isfahan provincial science and technologypark, provide support for some hypotheses. The result shows that inbound open innovation positively affects firm performance, whereas inbound open innovation does not. This study also finds the positive effect of innovation performance on competitive advantages of companies. However, technological turbulence can't positively affects the relationship between two dimensions of open innovation and firm performance.</span><span>Researchers have identified open innovation as two dimensions, inbound open innovation and outbound open innovation. This study explores the direct effects of these two dimensions on firm innovation performance and further examines the moderation effect of technological turbulence on the relationship between both types of open innovation and firm innovation performance. Survey results of 60 Iranian knowledge intensive companies, located in Isfahan provincial science and technologypark, provide support for some hypotheses. The result shows that inbound open innovation positively affects firm performance, whereas inbound open innovation does not. This study also finds the positive effect of innovation performance on competitive advantages of companies. However, technological turbulence can't positively affects the relationship between two dimensions of open innovation and firm performance.</span>https://www.behboodmodiriat.ir/article_42870_040ee23692ada411efa359ab544768c0.pdfDefence Industries Training and Research InstituteJournal of Improvement Management2251-89919120150321Identify and Ranking Factors of Affecting on Performance Evaluation Knowledge Workersin Knowledge Based Companies (Case Study: A Company ICT)Identify and Ranking Factors of Affecting on Performance Evaluation Knowledge Workersin Knowledge Based Companies (Case Study: A Company ICT)11513642871FAMoslem BagheriAssistant Professor, Faculty of Economics, Management and social sciences, Shiraz University, Shiraz, Iran.Hasan PoladiPhD candidate of Operations Research, Faculty of Management and Accounting, Allameh Tabataba'i University, Tehran, Iran.Mehrdad KianiMSc student of Industrial Management, Faculty of Economics, Management and social sciences, Shiraz University, Shiraz, Iran.0000-0002-1547-0481Journal Article20170205<span>Today, according to the strategic position of knowledge based organizations, as one of the important elements of resistive economy and their critical role in meeting the needs of the country in terms of sanctions, the importance of this kind of organizations, has increased. In the meantime, due to the uniqueness and importance of human skills and expertise in these organizations, attention to the mental characteristics of employees and satisfaction that mutual relations and cooperation with organizations, is basic condition to achieve the objectives of this knowledge base organizations. According to lack of a systematic and comprehensive model for the evaluation of knowledge workers, the researchers in this study used mixed methods research exploratory (focus groups method in qualitative part and analytic hierarchy process in quantitative part of research) in a knowledge base organization in field of ICT to explanation criteria to evaluation performance these knowledge workers and have achieved to 35 indicators performance and weight each of them. That can be used in attract, performance and compensation systems of knowledge workers of organization.</span><span>Today, according to the strategic position of knowledge based organizations, as one of the important elements of resistive economy and their critical role in meeting the needs of the country in terms of sanctions, the importance of this kind of organizations, has increased. In the meantime, due to the uniqueness and importance of human skills and expertise in these organizations, attention to the mental characteristics of employees and satisfaction that mutual relations and cooperation with organizations, is basic condition to achieve the objectives of this knowledge base organizations. According to lack of a systematic and comprehensive model for the evaluation of knowledge workers, the researchers in this study used mixed methods research exploratory (focus groups method in qualitative part and analytic hierarchy process in quantitative part of research) in a knowledge base organization in field of ICT to explanation criteria to evaluation performance these knowledge workers and have achieved to 35 indicators performance and weight each of them. That can be used in attract, performance and compensation systems of knowledge workers of organization.</span>https://www.behboodmodiriat.ir/article_42871_96bbad034b136b0f54c12f0e29be3ddf.pdfDefence Industries Training and Research InstituteJournal of Improvement Management2251-89919120150321Providing a Knowledge Management Model for Joint Venture Companies (Case Study: Iranian Joint Venture Company)Providing a Knowledge Management Model for Joint Venture Companies (Case Study: Iranian Joint Venture Company)13716142872FANima MokhtarzadehAssistant professor, Faculty of Management, University of Tehran, Tehran, Iran.Mohammad Ahmadzadeh Qasem AbadiPhD candidate of Technology management, Faculty of Management, University of Tehran, Tehran, Iran.Journal Article19700101One of the main motivation for establishing a new joint venture by their parent companies is knowledge transfer from their parents to the new established joint venture. but this valuable output knowledge of such joint ventures is tacit and not available for all, due to confidentiality. Additionally, there is no comprehensive research for developing a model of knowledge management for Iranian joint ventures.
In this research, survey data related to interviews with the executives of an Iranian Joint Venture Company of Arya Hamrah is the most basic which has been analyzed using qualitative research methods based on grounded theory. Considering grounded theory, data have been analyzed at three stages of open, axial and selective coding by the ATLAS.ti software and theoritical model have been proposed. By looking at the past of and the way that Arya Hamrah Company has gone thorough, this study is trying to explain this path in a theoretical model for implementing knowledge management.
The innovation of this research includes creating a process model of the implementation of knowledge management based on the experiences and organizational learning in Arya Hamrah Joint Venture Company that the similar forms of it has not been conducted yet. This model also enables joint venture companies to meet their needs in a competitive environment based on knowledge management. In fact, the joint venture companies can develop and implement knowledge management in their organizations by modeling this model.One of the main motivation for establishing a new joint venture by their parent companies is knowledge transfer from their parents to the new established joint venture. but this valuable output knowledge of such joint ventures is tacit and not available for all, due to confidentiality. Additionally, there is no comprehensive research for developing a model of knowledge management for Iranian joint ventures.
In this research, survey data related to interviews with the executives of an Iranian Joint Venture Company of Arya Hamrah is the most basic which has been analyzed using qualitative research methods based on grounded theory. Considering grounded theory, data have been analyzed at three stages of open, axial and selective coding by the ATLAS.ti software and theoritical model have been proposed. By looking at the past of and the way that Arya Hamrah Company has gone thorough, this study is trying to explain this path in a theoretical model for implementing knowledge management.
The innovation of this research includes creating a process model of the implementation of knowledge management based on the experiences and organizational learning in Arya Hamrah Joint Venture Company that the similar forms of it has not been conducted yet. This model also enables joint venture companies to meet their needs in a competitive environment based on knowledge management. In fact, the joint venture companies can develop and implement knowledge management in their organizations by modeling this model.https://www.behboodmodiriat.ir/article_42872_50981691c087568f88272998e158b96c.pdf